프로세스 거버넌스(혁신 기업을 위한)
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본서는 프로세스 거버넌스에 대한 최초의 통합적이고 실무용 지침서이다. 프로세스 거버넌스가 무엇인지, 어떤 요소로 구성되어 있는지, 어떻게 거버넌스 역량을 키울 것인지 등에 관해 체계적으로 설명할 것이다. 무엇보다도 거버넌스 역량 측정도구를 제공함으로써 조직의 현 상태를 파악하고 향후 어떤 액션 플랜이 필요한지 가이드라인을 제공할 수 있다. 본서를 통해 프로세스 거버넌스에 대한 이해를 높이고 이를 조직에 성공적으로 구현해 나간다면 프로세스 거버넌스의 목적인 효율성, 효과성, 투명성, 책무성, 지속가능성을 쉽게 달성해 나갈 것이라고 확신한다.
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PART 1 거버넌스 총론
Chapter 1. 거버넌스 담론의 태동 ················································································3
1. 카오스에서 탄생한 자기조직화 ·································································4
2. 철학의 변천과 관계철학의 대두 ································································7
3. 자기조직화를 향하는 정보기술 ·······························································10
4. 미시권력의 출현과 네트워크 거버넌스 ····················································12
Chapter 2. 거버넌스의 개요 ·······················································································15
1. 체계로서의 거버넌스 ··············································································15
2. 플랫폼과 프레임워크 ··············································································17
3. 관계철학과 거버넌스의 정의 ···································································19
4. 정치사회적 거버넌스의 전개 ···································································21
5. 조직형태와 거버넌스의 유형 ···································································25
Chapter 3. 조직과 거버넌스 ·······················································································28
1. 거버넌스와 매니지먼트 ···········································································28
2. 기능조직과 거버넌스 ··············································································30
3. 조직 거버넌스 모델 ···············································································33
4. 조직 거버넌스의 체계 ············································································36
PART 2 조직 거버넌스의 3요소
Chapter 4. 비즈니스 거버넌스 ················································································ 45
1. 자가당착에 빠진 비즈니스 법칙 ······························································45
2. 전략연계의 2가지 해법 ··········································································48
3. 생존을 위한 비즈니스 유동성 ·································································51
4. 비즈니스 거버넌스 모델 ·········································································53
Chapter 5. 프로세스 거버넌스 ················································································ 56
1. 프로세스란 무엇인가? ············································································56
2. 프로세스 거버넌스 사이클 ······································································58
3. 프로세스 거버넌스 큐브 ·········································································63
Chapter 6. IT 거버넌스 ···························································································· 66
1. IT 거버넌스 개요 ··················································································66
2. IT 아키텍처와 거버넌스 ·········································································67
3. 데이터 거버넌스 ····················································································69
PART 3 프로세스 거버넌스의 이론적 고찰
Chapter 7. 프로세스 거버넌스 프레임워크 ··························································81
1. 프로세스 거버넌스 역량 계층 ·································································82
1) 전략연계 역량 ····················································································83
2) 권한강화 역량 ····················································································85
3) 직능향상 역량 ····················································································86
4) 자율조직 역량 ····················································································89
2. 공유정신모형 계층 ·················································································91
1) 내재화 ·······························································································94
2) 센스메이킹 ·······················································································101
3) 탈내재화 ··························································································104
3. PG 통제사이클 계층 ···········································································107
Chapter 8. 프로세스 거버넌스의 목적 ································································109
1. 지속가능성 ··························································································109
2. 책무성 ································································································112
3. 투명성 ································································································114
4. 효과성 ································································································117
5. 효율성 ································································································119
Chapter 9. 프로세스 거버넌스의 범주 ····································································121
1. 프로세스 거버넌스 창조 ·······································································122
2. 프로세스 거버넌스 운영 ·······································································125
3. 프로세스 거버넌스 변경 ·······································································126
PART 4 프로세스 거버넌스의 실행
Chapter 10. 조직유형과 프로세스 거버넌스 ·························································137
1. 영리조직의 거버넌스 이슈 ····································································138
2. 비영리 조직의 거버넌스 ·······································································141
3. 없어지는 도메인 경계선 ·······································································144
Chapter 11. 벤처기업과 프로세스 거버넌스 ·························································148
1. 사회 진화론과 린 스타트업 ··································································148
2. 스타트업의 린 프로세스 ·······································································150
3. 린 프로세스 거버넌스와 혁신지표 ························································152
Chapter 12. 산업별 프로세스 거버넌스 사례 ·······················································158
1. 공공기관: 정부 3.0 ·············································································158
2. 금융업계: BASEL & SOLVENCY ·······················································159
3. 제조업계: 환경협약 ··············································································164
PART 5 프로세스 거버넌스의 관리 도구
Chapter 13. 프로세스 거버넌스 측정 도구 ·····························································173
1. 전략연계 측정도구 ···············································································174
2. 권한강화 측정도구 ···············································································175
3. 직능향상 측정도구 ···············································································177
4. 자율조직 측정도구 ···············································································178
Chapter 14. 프로세스 거버넌스 성숙도 및 성과지표 ·············································181
1. 성숙도 모델의 사례 ·············································································181
2. 프로세스 성숙도 모델 ··········································································186
3. 프로세스 거버넌스 성숙도 모델 ····························································189
4. 프로세스 거버넌스 성숙도 모델의 활용 ················································192
Chapter 15. 정보공학과 프로세스 거버넌스 ······················································196
1. 데이터 사이언스와 프로세스 사이언스 ··················································196
2. 프로세스 마이닝의 개요 ·······································································198
3. 프로세스 마이닝 시스템의 구축 ····························································205
부록 A. 프로세스 거버넌스 체크리스트 ···········································································223
부록 B. 홀라크라시 거버넌스 ·························································································230
부록 C. 비즈니스 거버넌스 국제표준 ··············································································235
부록 D. 프로세스와 프로젝트 관리 ·················································································239
부록 E. IT 거버넌스 국제 표준 ······················································································245
부록 F. 프로세스 거버넌스 목적 모델링 ·········································································249
찾아보기(영어) ················································································································255
찾아보기(국문) ················································································································260
Chapter 1. 거버넌스 담론의 태동 ················································································3
1. 카오스에서 탄생한 자기조직화 ·································································4
2. 철학의 변천과 관계철학의 대두 ································································7
3. 자기조직화를 향하는 정보기술 ·······························································10
4. 미시권력의 출현과 네트워크 거버넌스 ····················································12
Chapter 2. 거버넌스의 개요 ·······················································································15
1. 체계로서의 거버넌스 ··············································································15
2. 플랫폼과 프레임워크 ··············································································17
3. 관계철학과 거버넌스의 정의 ···································································19
4. 정치사회적 거버넌스의 전개 ···································································21
5. 조직형태와 거버넌스의 유형 ···································································25
Chapter 3. 조직과 거버넌스 ·······················································································28
1. 거버넌스와 매니지먼트 ···········································································28
2. 기능조직과 거버넌스 ··············································································30
3. 조직 거버넌스 모델 ···············································································33
4. 조직 거버넌스의 체계 ············································································36
PART 2 조직 거버넌스의 3요소
Chapter 4. 비즈니스 거버넌스 ················································································ 45
1. 자가당착에 빠진 비즈니스 법칙 ······························································45
2. 전략연계의 2가지 해법 ··········································································48
3. 생존을 위한 비즈니스 유동성 ·································································51
4. 비즈니스 거버넌스 모델 ·········································································53
Chapter 5. 프로세스 거버넌스 ················································································ 56
1. 프로세스란 무엇인가? ············································································56
2. 프로세스 거버넌스 사이클 ······································································58
3. 프로세스 거버넌스 큐브 ·········································································63
Chapter 6. IT 거버넌스 ···························································································· 66
1. IT 거버넌스 개요 ··················································································66
2. IT 아키텍처와 거버넌스 ·········································································67
3. 데이터 거버넌스 ····················································································69
PART 3 프로세스 거버넌스의 이론적 고찰
Chapter 7. 프로세스 거버넌스 프레임워크 ··························································81
1. 프로세스 거버넌스 역량 계층 ·································································82
1) 전략연계 역량 ····················································································83
2) 권한강화 역량 ····················································································85
3) 직능향상 역량 ····················································································86
4) 자율조직 역량 ····················································································89
2. 공유정신모형 계층 ·················································································91
1) 내재화 ·······························································································94
2) 센스메이킹 ·······················································································101
3) 탈내재화 ··························································································104
3. PG 통제사이클 계층 ···········································································107
Chapter 8. 프로세스 거버넌스의 목적 ································································109
1. 지속가능성 ··························································································109
2. 책무성 ································································································112
3. 투명성 ································································································114
4. 효과성 ································································································117
5. 효율성 ································································································119
Chapter 9. 프로세스 거버넌스의 범주 ····································································121
1. 프로세스 거버넌스 창조 ·······································································122
2. 프로세스 거버넌스 운영 ·······································································125
3. 프로세스 거버넌스 변경 ·······································································126
PART 4 프로세스 거버넌스의 실행
Chapter 10. 조직유형과 프로세스 거버넌스 ·························································137
1. 영리조직의 거버넌스 이슈 ····································································138
2. 비영리 조직의 거버넌스 ·······································································141
3. 없어지는 도메인 경계선 ·······································································144
Chapter 11. 벤처기업과 프로세스 거버넌스 ·························································148
1. 사회 진화론과 린 스타트업 ··································································148
2. 스타트업의 린 프로세스 ·······································································150
3. 린 프로세스 거버넌스와 혁신지표 ························································152
Chapter 12. 산업별 프로세스 거버넌스 사례 ·······················································158
1. 공공기관: 정부 3.0 ·············································································158
2. 금융업계: BASEL & SOLVENCY ·······················································159
3. 제조업계: 환경협약 ··············································································164
PART 5 프로세스 거버넌스의 관리 도구
Chapter 13. 프로세스 거버넌스 측정 도구 ·····························································173
1. 전략연계 측정도구 ···············································································174
2. 권한강화 측정도구 ···············································································175
3. 직능향상 측정도구 ···············································································177
4. 자율조직 측정도구 ···············································································178
Chapter 14. 프로세스 거버넌스 성숙도 및 성과지표 ·············································181
1. 성숙도 모델의 사례 ·············································································181
2. 프로세스 성숙도 모델 ··········································································186
3. 프로세스 거버넌스 성숙도 모델 ····························································189
4. 프로세스 거버넌스 성숙도 모델의 활용 ················································192
Chapter 15. 정보공학과 프로세스 거버넌스 ······················································196
1. 데이터 사이언스와 프로세스 사이언스 ··················································196
2. 프로세스 마이닝의 개요 ·······································································198
3. 프로세스 마이닝 시스템의 구축 ····························································205
부록 A. 프로세스 거버넌스 체크리스트 ···········································································223
부록 B. 홀라크라시 거버넌스 ·························································································230
부록 C. 비즈니스 거버넌스 국제표준 ··············································································235
부록 D. 프로세스와 프로젝트 관리 ·················································································239
부록 E. IT 거버넌스 국제 표준 ······················································································245
부록 F. 프로세스 거버넌스 목적 모델링 ·········································································249
찾아보기(영어) ················································································································255
찾아보기(국문) ················································································································260
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서강대학교 경제학과를 졸업하고 위스콘신대학교에서 경영정보학 석사학위를, 사우스캐롤라이나대학교에서 경영정보학 박사학위를 취득했다. 현재 국민대학교 경영정보학부 및 비즈니스IT전문대학원 교수직을 맡고 있으며 기획부총장을 역임하였다. 한국인터넷정보학회 회장(2016∼2017)을 지냈으며 한국은행, 국토해양부, 국무총리실, 기획예산처, 국세청 등 여러 정부 부처와 공공기관 정보화 자문위원을 역임했거나 현재도 봉사하고 있다. 또한 한화생명, 삼성화재, 한화손해보험, 농협, 국민은행, 우리은행 등 다양한 금융 기관에서 프로세스 혁신 및 ISP 컨설팅을 수행했거나 차세대 시스템 구축 자문교수를 역임했다. 경영정보학 분야에 백편 이상의 연구논문을 발표했고, 저서 『비즈니스 프로세스』 (한빛 아카데미, 공저, 2018) 등이 있다.
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