항공실무영어
『항공실무영어』는 저자들이 항공사 승무원으로서의 실무경험을 바탕으로 항공서비스현장에서 외국인승객과의 원활한 커뮤니케이션에 필요한 Dialogue로 구성되어 있다. 승객탑승과 기내에서의 여러 가지 상황에서 알아두어야 할 대화들, 기내방송문 등의 크게 5가지 Section으로 구성하였다.
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출판사 리뷰
출판사 리뷰
목차
목차
1. Airline Reservaitons
2. Ticketing
3. Airline Check-in
Ⅱ. Cabin Service
1. Passenger Boarding
2. Seating Arrangement
3. Preparation for Take-off
4. Pre-Departure Service
5. In-flight Entertainment Service
6. In-flight Sales
7. V.I.Q. Information
8. Landing and Deplaning
Ⅲ. Personal Touches
1. Handling Sick Passengers
2. Service and Comfort
3. Walking Around Service
4. Destination City Information
Ⅳ. Overseas Lay over
1. Immigration and Customs Procedure
2. Hotel Check-In
3. In the Hotel Room
4. Concierge & Special Requests
5. Hotel Check-Out
6. In the Restaurant
7. Shopping
8. Renting a Car
Ⅴ. Cabin Announcement English
1. Routine Announcements
2. Irregular Announcements
APPENDIX
1. Airline Terminology
2. Survival English for Traveling
3. Basic Grammar for Dialogue
저자
저자
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