Failure Management & Success Management(영문판)(2판)

CHAPTER 01

How entrepreneurs can benefit from failure management ㆍㆍㆍ Junesoo Lee, Paul Miesing

BENEFITING FROM BUSINESS FAILURES 1
Why We Learn from Failure _2
How We Learn from Failure _3
What We Learn from Failure-A Retrospective View _4
How We Use Failure-A Prospective View _5
TOWARD FAILURE MANAGEMENT 6
A FRAMEWORK FOR FAILURE MANAGEMENT 8
Definitions and Concepts _8
Propositions _10
FAILURE MANAGEMENT VS. OTHER MANAGEMENT TOOLS 22
CONCLUSION 24
SELECTED BIBLIOGRAPHY _26
Appendix A. Failure management propositions _29
Appendix B. Risk, crisis, and failure/success _30

CHAPTER 02

Making hindsight foresight: Strategies and preparedness of
failure management ㆍㆍㆍ Junesoo Lee

INTRODUCTION OF FAILURE MANAGEMENT 33
ABOVE AND BEYOND FAILURE MANAGEMENT 34
Q1. WHAT STRATEGIES CAN WE CREATE TO USE FAILURE
RETROSPECTIVELY AND PROSPECTIVELY? 36
Factor One: How Do We Respond to Failure? _36
Factor Two: What Opportunities Do We Get from Failure? _37
Spectrum of Retrospective and Prospective Strategies of Failure Management _40
Four Strategic Options for Dealing with Failure _41
Q2. HOW CAN WE ASSESS HOW WELL WE ARE PREPARED TO
USE FAILURE? 46
Five Common Stages for Learning through Failure _47
Factor One: Do We Anticipate Failure in Advance? _48
Factor Two: Are We Aware of the Benefit of Failure in Advance? _49
Three Types of Preparedness of Failure Management _49
Contexts in Which the Three Types of Preparedness are Used _54
FAILURE MANAGEMENT: WORKING WITH A BLESSING IN DISGUISE 56
SELECTED BIBLIOGRAPHY _58

CHAPTER 03

Success management: Dynamic sustainability beyond harms of success ㆍㆍㆍ Junesoo Lee, Seung-Joo Lee

SUCCESS, AN IMPEDIMENT TO SUSTAINABLE MANAGEMENT 61
HARMS OF SUCCESS I: INTERNAL DECISION-MAKING BIAS 62
Cognition _63
Aiming _65
Reasoning, Attribution _66
Internal Network _68
Investment _70
HARMS OF SUCCESS II: EXTERNAL BACKFIRE 73
Customers _73
Intermediaries (suppliers, partners) _74
The General Public _75
Adversaries (regulators, competitors) _76
TOWARD REMEDYING THE HARMS OF SUCCESS 77
Organization-based Objectives of SM _78
NOUNS of Organization-based Management : Strategy and Validation (S&V) _79
ADJECTIVES of Organization-based Management : Characteristics/Directions of S&V _80
SUCCESS MANAGEMENT THROUGH FAILURE MANAGEMENT 90
SELECTED BIBLIOGRAPHY _93

CHAPTER 04

Balanced SWOT: Revisiting SWOT analysis through failure management and success management ㆍㆍㆍ Junesoo Lee, Seung-Joo Lee, Kwon Jung

REVISITING SWOT ANALYSIS 95
FAILURE MANAGEMENT & SUCCESS MANAGEMENT 97
Failure Management (FM) _98
Success Management (SM) _101
MAKING SWOT ANALYSIS BALANCED THROUGH FM & SM 104
FAILURE MANAGEMENT & BALANCED SWOT ANALYSIS 105
Dealing with the Positive Impacts of Failure _105
Case 1: iPhone 4S _107
Case 2: Post-it Notes _108
Case 3: Space Race _109
Case 4: Judo Management _111
SUCCESS MANAGEMENT & BALANCED SWOT ANALYSIS 113
Dealing with the Negative Impacts of Success _113
Case 1: CVS _114
Case 2: Tesla _115
Case 3: Costco _117
Case 4: Winston Churchill _118
BALANCED SWOT ANALYSIS FOR WINDOW OF OPPORTUNITY 120
SELECTED BIBLIOGRAPHY _122

CHAPTER 05

Paradox Management: Challenges and alternatives of
organizations' failure-success management
ㆍㆍㆍ Junesoo Lee

INTRODUCTION 123
MANAGING ORGANIZATIONAL PARADOXES: FAILURE-SUCCESS MANAGEMENT 124
Failure Management (FM) _124
Success Management (SM) _125
CHALLENGES OF ORGANIZATIONS' FAILURE MANAGEMENT 127
Failure Is Not an Option _128
Failure Is a Virtuous Evil _129
We Have Diverse Definitions of Sustainability _130
We Have Diverse Definitions of Justice _130
CHALLENGES OF ORGANIZATIONS' SUCCESS MANAGEMENT 131
We Lack Organizational Learning _132
We Overdo Organizational Learning _133
Your Success Management Is None of My Business _134
My Success Management Is None of Your Business _136
ALTERNATIVES FOR ORGANIZATIONS' CHALLENGES OF
FAILURE-SUCCESS MANAGEMENT 137
Alternatives for the FSM Challenges: 5W1H Approach _137
FSM Platform for Knowledge (Holistic) Creation _141
FSM Platform for Knowledge (Passive) Sharing _143
FSM Platform for Knowledge (Active) Transfer _144
FSM Platform for Knowledge (Systematic) Application _146
CONCLUSION: DYNAMIC SUSTAINABILITY THROUGH PARADOXES 148
SELECTED BIBLIOGRAPHY _150

Epilogue _153
Index _155

Junesoo Lee Junesoo Lee is a Professor at the KDI School of Public Policy and Management, in charge of the Dynamic Sustainability Laboratory (DS Lab). He received his PhD in Public Administration and Policy from the State University of New York at Albany. His research focuses on paradox management through dynamic sustainability, where systems can be sustained by beneficial failure (i.e., failure management) and also challenged by harmful success (i.e., success management).