경영 정보 시스템(2판)
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01 현대 경영 환경의 변화와 정보 기술
1. 현대 경영 환경의 변화 ························································································ 2
1 제4차 산업 혁명과 경영 환경의 변화 2
2 4차 산업 혁명 시대 신경제의 특징 3
3 경영 환경의 변화와 디지털 기업 7
2. 경영 혁신과 혁신 기술 ························································································ 8
1 혁신의 개념과 유형 8
2 혁신 기술의 유형 10
3 최신 정보 기술의 추세 11
3. 스마트 시대의 핵심 정보 기술 ······································································· 14
1 스마트 시대의 핵심 기술: ICBM 14
2 사물 인터넷 14
3 클라우드 컴퓨팅 16
4 빅 데이터 17
5 모바일 컴퓨팅 18
6 스마트 시대의 핵심 기술: ICBM → ICBA 19
7 인공 지능 20
8 스마트 시대의 핵심 기술: ICBM → ICBA → ABCDE 22
4. 스마트 비즈니스 ·································································································· 23
1 스마트 비즈니스의 개념 23
2 스마트 비즈니스의 구성 요소(S.M.A.R.T.) 23
3 스마트 비즈니스의 중요성 24
02 정보의 개념과 조직
1. 정보 시스템의 개념 ···························································································· 28
1 정보 기술(IT) 28
2 정보 시스템(IS) 30
3 시스템이란 31
2. 정보의 개념 ··········································································································· 32
1 관련 개념과 차이점 32
3. 조직과 정보 시스템 ···························································································· 35
1 조직 경영과 경영자 35
2 조직의 구성 37
3 경영층의 수준 39
4 기업의 직능 40
5 비즈니스 프로세스 41
03 경영 조직의 정보 시스템
1. 정보 시스템의 유형 ···························································································· 46
1 정보 시스템의 구분 46
2 경영층별 정보 시스템: TPS 47
3 경영층별 정보 시스템: MRS 48
4 경영층별 정보 시스템: DSS 49
5 경영층별 정보 시스템: EIS 50
6 인트라넷과 엑스트라넷 52
2. 기업의 4대 정보 시스템 ··················································································· 53
1 SCM: 공급 사슬 관리 시스템 53
2 ERP: 전사적 자원 관리 55
3 CRM: 고객 관계 관리 시스템 56
4 KMS: 지식 관리 시스템 57
3. 정보 시스템 관리 조직의 구성과 역할 ······························································· 58
1 정보 시스템 도입 이유 58
2 정보 시스템 관리 조직의 구성 59
3 정보 시스템 관리 조직의 구성원 60
4 정보 시스템 관리 조직의 업무 65
04 경영 전략과 정보 기술의 역할
1. 경영 전략과 정보 시스템 ··················································································· 72
1 전략의 개념 72
2 경영 전략 73
3 경영 전략과 정보 기술의 영향 75
2. 정보 윤리와 개인 정보 ··················································································· 81
1 정보 윤리 81
2 프라이버시 85
3 개인 정보 89
4 마이데이터 92
3. 정보 기술과 인간의 기본권 ··················································································· 94
1 디지털 권리 94
2 정보 격차 96
3 정보 기술의 부작용 98
4 사용자의 건강과 일과 생활의 균형 100
05 정보 기술 인프라스트럭처
1. IT 인프라스트럭처의 진화 과정 ········································································ 108
1 IT 인프라스트럭처의 시대 구분 108
2 메인프레임 시대 110
3 개인용 컴퓨터 시대 111
4 클라이언트/서버 시대 114
5 기업 컴퓨팅 시대 116
6 클라우드 컴퓨팅 시대 118
7 모바일 컴퓨팅 시대 120
8 인공 지능 컴퓨팅 시대 122
2. 컴퓨터 하드웨어와 최신 동향 ········································································· 125
1 컴퓨터 하드웨어 125
2 컴퓨터 하드웨어의 응용 131
3 컴퓨터 하드웨어 분야의 최신 동향 134
3. 컴퓨터 소프트웨어와 최신 동향 ········································································· 139
1 컴퓨터 소프트웨어 139
2 프로그래밍 언어 142
3 오픈 소스와 오픈 소스 소프트웨어 145
4 기업의 소프트웨어 활용 이슈 146
06 데이터 관리
1. 데이터 관리의 기본 개념 ········································································ 154
1 데이터 관련 용어 체계 154
2 데이터 관련 용어 154
3 개체와 속성 161
2. 데이터베이스 관리 시스템 ········································································ 163
1 전통적 파일 관리 방식 163
2 데이터 처리 및 저장 방식 165
3 데이터베이스 관리 시스템 167
2. 데이터베이스 관리 시스템의 구성과 데이터 관계 ··················································· 173
1 데이터베이스 관리 시스템의 구성 요소 173
2 SQL 176
3 트랜잭션과 ACID 원칙 179
07 데이터베이스의 설계와 응용
1. 데이터베이스 설계 ·················································· 184
1 데이터베이스 설계 184
2 정규화와 참조 무결성 186
3 개체 관계도(ERD) 189
2. 데이터 웨어하우스와 데이터 마이닝 ··················································· 192
1 데이터 웨어하우스 192
2 빅 데이터와 데이터 레이크 200
3 데이터 마이닝 203
4 블록체인 207
3. 데이터 분석과 관리 ·················································· 211
1 데이터 관리와 데이터 자원 관리 211
2 정보 정책과 데이터 품질 관리 215
3 데이터 거버넌스 219
08 통신 네트워크
1. 통신 네트워크 개요 ·················································· 222
1 통신 네트워크 222
2 네트워크의 구성 224
3 네트워크 서비스 제공자 229
2. 컴퓨터 네트워크의 유형과 관리 ·················································· 230
1 컴퓨터 네트워크의 유형: LAN과 WAN 230
2 전송 매체의 유형 234
3 네트워크 관리 237
3. 주요 디지털 네트워크 기술 ··········································································· 240
1 인터넷을 가능하게 한 3대 핵심 기술 240
2 클라이언트/서버 구조 240
3 패킷 교환 방식 241
4 TCP/IP 243
09 인터넷
1. 인터넷의 출현과 역사 ······················································································ 248
1 인터넷의 출현 248
2. 인터넷 주소 체계와 구성 ··············································································· 261
1 인터넷 주소 체계 261
2 도메인 네임 시스템 264
3 URL 266
3. 주요 인터넷 서비스 ·························································································· 269
1 인터넷의 주요 서비스 269
2 융합 서비스 271
3 가상 사설망 273
10 월드 와이드 웹과 무선 통신 기술
1. 월드 와이드 웹 ·································································································· 278
1 월드 와이드 웹 278
2 검색 엔진 288
3 검색 엔진 최적화 289
2. 웹의 현재와 미래 ······························································································ 293
1 웹 2.0 293
2 블로그 297
3 위키 301
4 소셜 미디어 303
3. 무선 통신 기술 ··························································· 307
1 무선 통신 네트워크의 유형 307
2 셀룰러 네트워크 308
3 무선 데이터 네트워크 312
4. 무선 센서 네트워크 ···························································316
1 위치 기반 서비스 316
2 무선 센서 기술 318
3 무선 센서 네트워크 322
11 정보 보호의 개념과 중요성
1. 정보 보안 ···························································· 328
1 보안 328
2 정보 보안 330
3 정보 보안 취약점 334
2. 컴퓨터 보안 ··························································· 338
1 컴퓨터 보안 338
2 맬웨어 339
3 도청 340
4 스니핑 340
5 신원 도용 341
6 해킹 344
7 서비스 거부 공격 345
8 사이버반달리즘 347
12 정보 보안 기술과 관리
1. 정보 보안 기술 ·································································································· 350
1 인증과 신원 확인 350
2 방화벽 353
3 암호화 354
2. 무선 네트워크 보안과 시스템 가용성 관리 ·············································· 359
1 무선 네트워크 보안 359
2 시스템 가용성 363
3. 개인 수준의 보안 기술과 용어 ····································································· 369
1 애플리케이션 관리 369
2 웹 관련 보안 기술 372
3 암호 작성과 관리 376
13 전자 상거래와 지식 경영
1. 전자 상거래와 e-비즈니스 ············································································ 384
1 디지털 경제 384
2 전자 상거래 387
3 전자 상거래의 학문적 관점 390
2. 전자 상거래 유형과 수익 모델 ····································································· 392
1 전자 상거래 모델의 유형 392
2 수익 모델 401
3 전자 상거래의 안전성 403
3. 지식 경영 ············································································································· 406
1 지식 경영 406
2 지식의 획득과 참조 410
3 지식의 공유와 이전 413
4 지식 관리 기술 417
1. 현대 경영 환경의 변화 ························································································ 2
1 제4차 산업 혁명과 경영 환경의 변화 2
2 4차 산업 혁명 시대 신경제의 특징 3
3 경영 환경의 변화와 디지털 기업 7
2. 경영 혁신과 혁신 기술 ························································································ 8
1 혁신의 개념과 유형 8
2 혁신 기술의 유형 10
3 최신 정보 기술의 추세 11
3. 스마트 시대의 핵심 정보 기술 ······································································· 14
1 스마트 시대의 핵심 기술: ICBM 14
2 사물 인터넷 14
3 클라우드 컴퓨팅 16
4 빅 데이터 17
5 모바일 컴퓨팅 18
6 스마트 시대의 핵심 기술: ICBM → ICBA 19
7 인공 지능 20
8 스마트 시대의 핵심 기술: ICBM → ICBA → ABCDE 22
4. 스마트 비즈니스 ·································································································· 23
1 스마트 비즈니스의 개념 23
2 스마트 비즈니스의 구성 요소(S.M.A.R.T.) 23
3 스마트 비즈니스의 중요성 24
02 정보의 개념과 조직
1. 정보 시스템의 개념 ···························································································· 28
1 정보 기술(IT) 28
2 정보 시스템(IS) 30
3 시스템이란 31
2. 정보의 개념 ··········································································································· 32
1 관련 개념과 차이점 32
3. 조직과 정보 시스템 ···························································································· 35
1 조직 경영과 경영자 35
2 조직의 구성 37
3 경영층의 수준 39
4 기업의 직능 40
5 비즈니스 프로세스 41
03 경영 조직의 정보 시스템
1. 정보 시스템의 유형 ···························································································· 46
1 정보 시스템의 구분 46
2 경영층별 정보 시스템: TPS 47
3 경영층별 정보 시스템: MRS 48
4 경영층별 정보 시스템: DSS 49
5 경영층별 정보 시스템: EIS 50
6 인트라넷과 엑스트라넷 52
2. 기업의 4대 정보 시스템 ··················································································· 53
1 SCM: 공급 사슬 관리 시스템 53
2 ERP: 전사적 자원 관리 55
3 CRM: 고객 관계 관리 시스템 56
4 KMS: 지식 관리 시스템 57
3. 정보 시스템 관리 조직의 구성과 역할 ······························································· 58
1 정보 시스템 도입 이유 58
2 정보 시스템 관리 조직의 구성 59
3 정보 시스템 관리 조직의 구성원 60
4 정보 시스템 관리 조직의 업무 65
04 경영 전략과 정보 기술의 역할
1. 경영 전략과 정보 시스템 ··················································································· 72
1 전략의 개념 72
2 경영 전략 73
3 경영 전략과 정보 기술의 영향 75
2. 정보 윤리와 개인 정보 ··················································································· 81
1 정보 윤리 81
2 프라이버시 85
3 개인 정보 89
4 마이데이터 92
3. 정보 기술과 인간의 기본권 ··················································································· 94
1 디지털 권리 94
2 정보 격차 96
3 정보 기술의 부작용 98
4 사용자의 건강과 일과 생활의 균형 100
05 정보 기술 인프라스트럭처
1. IT 인프라스트럭처의 진화 과정 ········································································ 108
1 IT 인프라스트럭처의 시대 구분 108
2 메인프레임 시대 110
3 개인용 컴퓨터 시대 111
4 클라이언트/서버 시대 114
5 기업 컴퓨팅 시대 116
6 클라우드 컴퓨팅 시대 118
7 모바일 컴퓨팅 시대 120
8 인공 지능 컴퓨팅 시대 122
2. 컴퓨터 하드웨어와 최신 동향 ········································································· 125
1 컴퓨터 하드웨어 125
2 컴퓨터 하드웨어의 응용 131
3 컴퓨터 하드웨어 분야의 최신 동향 134
3. 컴퓨터 소프트웨어와 최신 동향 ········································································· 139
1 컴퓨터 소프트웨어 139
2 프로그래밍 언어 142
3 오픈 소스와 오픈 소스 소프트웨어 145
4 기업의 소프트웨어 활용 이슈 146
06 데이터 관리
1. 데이터 관리의 기본 개념 ········································································ 154
1 데이터 관련 용어 체계 154
2 데이터 관련 용어 154
3 개체와 속성 161
2. 데이터베이스 관리 시스템 ········································································ 163
1 전통적 파일 관리 방식 163
2 데이터 처리 및 저장 방식 165
3 데이터베이스 관리 시스템 167
2. 데이터베이스 관리 시스템의 구성과 데이터 관계 ··················································· 173
1 데이터베이스 관리 시스템의 구성 요소 173
2 SQL 176
3 트랜잭션과 ACID 원칙 179
07 데이터베이스의 설계와 응용
1. 데이터베이스 설계 ·················································· 184
1 데이터베이스 설계 184
2 정규화와 참조 무결성 186
3 개체 관계도(ERD) 189
2. 데이터 웨어하우스와 데이터 마이닝 ··················································· 192
1 데이터 웨어하우스 192
2 빅 데이터와 데이터 레이크 200
3 데이터 마이닝 203
4 블록체인 207
3. 데이터 분석과 관리 ·················································· 211
1 데이터 관리와 데이터 자원 관리 211
2 정보 정책과 데이터 품질 관리 215
3 데이터 거버넌스 219
08 통신 네트워크
1. 통신 네트워크 개요 ·················································· 222
1 통신 네트워크 222
2 네트워크의 구성 224
3 네트워크 서비스 제공자 229
2. 컴퓨터 네트워크의 유형과 관리 ·················································· 230
1 컴퓨터 네트워크의 유형: LAN과 WAN 230
2 전송 매체의 유형 234
3 네트워크 관리 237
3. 주요 디지털 네트워크 기술 ··········································································· 240
1 인터넷을 가능하게 한 3대 핵심 기술 240
2 클라이언트/서버 구조 240
3 패킷 교환 방식 241
4 TCP/IP 243
09 인터넷
1. 인터넷의 출현과 역사 ······················································································ 248
1 인터넷의 출현 248
2. 인터넷 주소 체계와 구성 ··············································································· 261
1 인터넷 주소 체계 261
2 도메인 네임 시스템 264
3 URL 266
3. 주요 인터넷 서비스 ·························································································· 269
1 인터넷의 주요 서비스 269
2 융합 서비스 271
3 가상 사설망 273
10 월드 와이드 웹과 무선 통신 기술
1. 월드 와이드 웹 ·································································································· 278
1 월드 와이드 웹 278
2 검색 엔진 288
3 검색 엔진 최적화 289
2. 웹의 현재와 미래 ······························································································ 293
1 웹 2.0 293
2 블로그 297
3 위키 301
4 소셜 미디어 303
3. 무선 통신 기술 ··························································· 307
1 무선 통신 네트워크의 유형 307
2 셀룰러 네트워크 308
3 무선 데이터 네트워크 312
4. 무선 센서 네트워크 ···························································316
1 위치 기반 서비스 316
2 무선 센서 기술 318
3 무선 센서 네트워크 322
11 정보 보호의 개념과 중요성
1. 정보 보안 ···························································· 328
1 보안 328
2 정보 보안 330
3 정보 보안 취약점 334
2. 컴퓨터 보안 ··························································· 338
1 컴퓨터 보안 338
2 맬웨어 339
3 도청 340
4 스니핑 340
5 신원 도용 341
6 해킹 344
7 서비스 거부 공격 345
8 사이버반달리즘 347
12 정보 보안 기술과 관리
1. 정보 보안 기술 ·································································································· 350
1 인증과 신원 확인 350
2 방화벽 353
3 암호화 354
2. 무선 네트워크 보안과 시스템 가용성 관리 ·············································· 359
1 무선 네트워크 보안 359
2 시스템 가용성 363
3. 개인 수준의 보안 기술과 용어 ····································································· 369
1 애플리케이션 관리 369
2 웹 관련 보안 기술 372
3 암호 작성과 관리 376
13 전자 상거래와 지식 경영
1. 전자 상거래와 e-비즈니스 ············································································ 384
1 디지털 경제 384
2 전자 상거래 387
3 전자 상거래의 학문적 관점 390
2. 전자 상거래 유형과 수익 모델 ····································································· 392
1 전자 상거래 모델의 유형 392
2 수익 모델 401
3 전자 상거래의 안전성 403
3. 지식 경영 ············································································································· 406
1 지식 경영 406
2 지식의 획득과 참조 410
3 지식의 공유와 이전 413
4 지식 관리 기술 417
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