리더십과 개발방법론

제 1 장 리더십의 기초 개념과 인간에 대한 이해

제1절 리더십 개념 ······················································································15

1. 리더십이란 ····································································································15

2. 리더십 이론의 발전과정 ···············································································16

3. 리더십 관점 ································································································17

4. 리더십 개발은 ······························································································18

제2절 리더십 효과성 ··················································································22

1. 과업성과 ····································································································22

2. 구성원 태도 ··································································································22

3. 기타의 리더십 효과성 ··················································································26

제3절 이 책의 구성 ····················································································27

[참고] 리더의 인간관(리더십 대상인 인간에 대하여) ·································29



제 2 장 리더의 영향력과 권력의 이해

제1절 리더십과 영향력 ···············································································53

1. 영향력과 권력 ······························································································53

2. 영향력의 원천 ······························································································56

3. 영향력 행사방법 ···························································································57

제2절 리더의 영향력과 반응 ······································································61

1. 켈맨의 영향력에 대한 반응 ·········································································61

2. 유클의 영향력에 대한 반응 ·········································································62

3. 권력에 대한 복종 ·························································································63

4. 반응 정리 ·····································································································66

5. 추가 논의 사항 ·····························································································68

제3절 리더십과 권력 ··················································································70

1. 권력의 개념 ··································································································70

2. 권력의 원천 ··································································································73



제 3 장 조직과 관리의 이해

제1절 조직의 기초 개념 ·············································································79

1. 조직의 개념 ··································································································79

2. 조직유형 ·······································································································81

제2절 조직의 기원과 이론의 발전사 ··························································85

1. 기업 조직 탄생 이전 ····················································································85

2. 고전적 조직이론 ···························································································86

3. 현대적 조직이론 ···························································································92

제3절 관리와 리더십 ··················································································99

1. 관리와 관리자 역할 ······················································································99

2. 리더십과 관리 ····························································································114



제 4 장 의사소통

제1절 의사소통의 개념과 중요성 ·····························································123

1. 의사소통의 개념 ·························································································123

2. 의사소통의 중요성 ·····················································································125

3. 의사소통의 과정모델과 구성요소 ·······························································127

제2절 의사소통의 특징 및 유형 ·······························································131

1. 의사소통의 특징 ·························································································131

2. 공식적 의사소통 ·························································································132

3. 비공식적 의사소통 ·····················································································134

4. 매체의 정보충실도 ·····················································································137

제3절 의사소통의 경로 ·············································································140

1. 의사소통 네트워크 ·····················································································140

2. 의사소통 경로 ····························································································141

제4절 효과적인 의사소통 ·········································································145

1. 의사소통의 원칙 ·························································································145

2. 효과적인 의사소통을 위한 7Cs 전략 ························································148

3. 효과적인 커뮤니케이션 방법 ······································································151

4. 효과적인 커뮤니케이션의 이점 ··································································161



제 5 장 리더십과 동기부여

제1절 유기체의 동기 행동 ········································································165

1. 동기가 생기는 힘의 방향에 따라 ······························································165

2. 동기가 생기는 원인에 따라 ·······································································165

3. 동기연구의 관점들 ·····················································································166

제2절 동기부여 이론의 발전 ····································································168

1. 동기부여 함수 ····························································································168

2. 산업혁명과 경영학의 발전 ·········································································169

3. 인간중심의 동기부여 방식 대두 ································································170

제3절 경영학의 발전과정에서 고전적 동기부여 ·······································172

1. 테일러의 과학적 관리법 ·············································································172

2. 호손실험 ·····································································································177

[참고] 한국 직장인의 업무동기와 지속적 몰입 ········································182



제 6 장 동기부여이론(욕구이론과 과정이론)

제1절 욕구이론 ·························································································188

1. 매슬로우의 욕구계층이론 ···········································································188

2. 앨더퍼의 ERG이론 ·····················································································192

3. 허즈버그의 이 요인(two-factor)이론 ······················································194

4. 맥클러런드의 인간동기이론 ·······································································198

제2절 과정이론 ·························································································202

1. 브롬의 기대이론 ·························································································202

2. 공정성 이론 ································································································206

3. 목표설정이론 ······························································································212

4. 자기결정이론 ······························································································217



제 7 장 행동(강화)이론

제1절 고전적 조건화와 도구적 조건화 ·····················································227

1. 고전적 조건화 ····························································································228

2. 도구적 조건화 ····························································································231

제2절 조작적 조건화 ················································································234

제3절 강화이론과 행동수정 ······································································239

1. 행동수정과 강화유형 ··················································································239

2. 강화 스케줄 ································································································242

제4절 경영현장에서 행동(강화)이론 적용 ·················································245

1. 광고 ············································································································245

2. 셀프 매니지먼트 ·························································································245

3. 목표에 의한 관리(MBO) ············································································246

4. 보상주기 ·····································································································247

5. 조직성과 관리 ····························································································247



제 8 장 전통적 리더십 이론

제1절 리더십 특성이론 ·············································································251

1. 리더의 특성요인 연구 ················································································252

2. 성격 5요인 ·································································································254

3. 특성연구의 요약과 시사점 등 ····································································255

제2절 리더십 행동이론 ·············································································257

1. 오하이오 주립대학(OSU)의 리더십연구 ····················································258

2. 미시간 대학의 리더십 연구 ·······································································260

3. 브레이크와 무톤의 리더십 격자 모델 ·······················································261

4. 행동연구의 요약과 시사점 등 ····································································264

제3절 리더십 상황이론 ·············································································266

1. 피들러의 상황적합 이론 ·············································································268

2. 하우스의 경로-목표이론 ············································································272

3. 허시와 블랜차드의 성숙도이론 ··································································278



제 9 장 리더십과 자기통제

제1절 리더십 대체이론 ·············································································287

1. 리더십 대체이론의 정의 ·············································································287

2. 리더십을 대체하는 상황변수 ······································································288

3. 적용사례 ·····································································································289

제2절 셀프매니지먼트 ···············································································290

1. 리더십 효과와 구성원의 참여 ····································································290

2. 구성원의 셀프매니지먼트 ···········································································292

제3절 셀프 리더십 ····················································································297

1. 조직통제시스템과 자기통제시스템 ·····························································297

2. 셀프리더십의 이론적 배경과 개념 ·····························································298

3. 셀프 리더십 전략 ·······················································································303

4. 셀프리더십 시사점 ····················································································307

제4절 수퍼리더십 ······················································································309

1. 수퍼리더십 ································································································310

2. 수퍼리더십 셀프리더십 만들기 ··································································311

3. 수퍼리더십 증진과 시사점 ·········································································313



제 10 장 서번트 리더십

제1절 서번트 리더십의 개념 ····································································319

1. 서번트 리더십은 ·························································································319

2. 서번트 리더십의 구성요인 ·········································································320

제2절 서번트 리더십과 다른 리더십 이론 비교 ·······································326

1. 전통적 리더십과 서번트 리더십 ······························································326

2. 서번트 리더십과 변혁적 리더십 ································································327

제3절 서번트 리더십 실천 ········································································332

1. 서번트 리더십 실천과 시사점 등 ······························································332

2. 기업 경영모델로서 서번트 리더십：사우스웨스트 항공사 ························333

3. 서번트 리더십 실천 사례：실화를 바탕으로 했던 명화 ···························336



제 11 장 카리스마와 변혁적 리더십

제1절 카리스마와 카리스마적 리더십 ······················································339

1. 전통적 카리스마의 이해 ·············································································339

2. 하우스의 카리스마 리더십 이론 ······························································342

3. 카리스마적 리더십에 대한 귀인이론 ·························································346

4. 샤미르의 자아개념이론 ··············································································349

제2절 카리스마 리더십과 이슈 ·································································355

1. 카리스마 원격모델과 근접모델 ··································································355

2. 카리스마의 긍정성과 부정성 ······································································356

제3절 변혁적 리더십 ················································································358

1. 변혁적 리더십 이론 ····················································································358

2. 이론의 문제점과 시사점 ·············································································366



제 12 장 리더십과 역량

제1절 역량 ································································································371

1. 역량의 등장과 발전과정 ·············································································371

2. 역량의 개념 ································································································372

3. 역량의 구성요소와 특성 ·············································································373

4. 역량과 성과간의 관계 ················································································375

제2절 역량의 활용 ····················································································376

1. 역량모델 개발 ····························································································376

2. 역량모델과 역량사전 ··················································································378

3. 역량모델 구축 시 유의점 ···········································································380

4. 역량모델의 활용 ·························································································381

제3절 리더십 역량모델 ·············································································382

1. 리더의 일반 역량모델 ················································································382

2. 리더의 계층별 차별역량 모델 ····································································384

3. 역량모델 추출과 고려사항 ·········································································387



제 13 장 리더십 개발

제1절 리더십 개발의 기초개념 ·································································391

1. 리더십 개발은 ···························································································391

2. 리더십 개발 동향 ·······················································································393

3. 리더십 개발단계와 효과적인 훈련설계 ······················································394

제2절 성공적인 리더십 개발 ····································································397

1. 리더 개발과 리더십 개발의 차이점 ···························································397

2. 리더십 개발을 위한 14가지 원칙 ······························································401

3. 리더십개발의 성공요인 ·············································································403

제3절 리더십 훈련 기법 ···········································································406

1. 리더십 개발과 경험학습 ·············································································406

2. 사례연구 ·····································································································416

3. 행동모델링 ··································································································419

4. 비즈니스 게임과 시뮬레이션 ······································································421

5. 리더십개발 도구들 ·····················································································422



제 14 장 리더의 필요조건

제1절 기업가 정신 ····················································································430

1. 기업가 정신 ································································································430

2. 성공한 리더의 기업가정신 ·········································································431

3. 글로벌 기업의 CEO ···················································································434

제2절 성공하는 리더의 자질과 특성 ························································439

1. 리더의 자질 ································································································440

2. 21C 글로벌 리더 육성 ···············································································443

3. GE의 핵심인재 개발 사례 ·········································································452

참고문헌 ····································································································461

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