의사소통의 기술 세트(2022)(3판)(전2권)
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자신의 소통 유형이나 방식을 점검해보고 타인과의 관계 속에서 그리고 건강전문직으로서 대상자에 대한 효율적인 의사소통적용을 통해 타인과의 관계에서 마음을 조화롭게 유지하여 건강을 증진하고 회복하도록 도울 수 있는 역량개발을 다룬다.
제3판은 1단원 자아발견에서 자기성찰을 통한 자신과 타인 이해 및 관계형성, 2단원 의사소통이론에서 자아통합과 의사소통 유형 탐색, 3단원 의사소통의 전략과 기술에서는 효율적인 의사소통, 비효율적인 의사소통 및 비폭력대화, 4단원 의사소통 전략에서는 대상자별 의사소통과 건강전문직 수행 시 의사소통을 다루었다.
내용의 충실도를 기하려고 심혈을 기울였고, 특히 우리 생활에서 건강하게 자기주장을 하여 자유로우면서도 주변과 화합하여 행복하며 살아가도록 적절한 대응이 더 많이 요구되는 ‘자기주장적 의사소통 사례를 풍부하게 수록하였으며, 말기환자들에 대한 의사소통 내용을 정리하여 수록하였다.
제3판은 1단원 자아발견에서 자기성찰을 통한 자신과 타인 이해 및 관계형성, 2단원 의사소통이론에서 자아통합과 의사소통 유형 탐색, 3단원 의사소통의 전략과 기술에서는 효율적인 의사소통, 비효율적인 의사소통 및 비폭력대화, 4단원 의사소통 전략에서는 대상자별 의사소통과 건강전문직 수행 시 의사소통을 다루었다.
내용의 충실도를 기하려고 심혈을 기울였고, 특히 우리 생활에서 건강하게 자기주장을 하여 자유로우면서도 주변과 화합하여 행복하며 살아가도록 적절한 대응이 더 많이 요구되는 ‘자기주장적 의사소통 사례를 풍부하게 수록하였으며, 말기환자들에 대한 의사소통 내용을 정리하여 수록하였다.
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단원 1 자아발견 11
제1장 자기이해 · 13
1. 자아개념 ······················································································· 15
2. 자아상 ··························································································· 17
3. 자존감 ··························································································· 18
4. 자기차이 ······················································································· 18
5. 자아정체성 ··················································································· 19
6. 자기복잡성 ··················································································· 20
제2장 성격이해 · 27
1. MBTI ···························································································· 29
2. 에니어그램 ··················································································· 36
제3장 타인과의 관계 · 49
1. 자기개방 ······················································································· 54
2. 조하리 창 ····················································································· 55
3. 에릭 번의 교류분석 ····································································· 58
단원 2 의사소통 이론 69
제4장 자아성장과 통합 · 71
1. 생활자세(인생태도) ······································································ 73
2. 융의 그림자와 인간의 성장 ························································ 76
3. 비합리적인 신념 ·········································································· 77
제5장 의사소통의 이해 · 89
1. 의사소통의 개념 ·········································································· 91
2. 의사소통의 구성요소 ··································································· 92
3. 의사소통의 원리 ·········································································· 93
4. 의사소통의 경로 ·········································································· 94
5. 의사소통의 유형 ········································································· 100
6. 의사소통 방해 요인(메시지 내용과 발신자의 반응) ················ 108
단원 3 의사소통의 전략과 기술 113
제6장 효율적 의사소통 · 115
1. 경청 ···························································································· 117
2. 공감 ···························································································· 119
3. 반영 ···························································································· 121
4. 명료화 ························································································· 122
5. 바꾸어 말하기와 반복해서 말하기 ············································ 122
6. 침묵 ···························································································· 123
7. 수용 ···························································································· 123
8. 개방적 질문 ················································································ 124
9. 초점 맞추기 ················································································ 125
10. 직면 ·························································································· 125
11. 정보제공 ··················································································· 128
12. 요약하기 ··················································································· 128
13. 유머 ·························································································· 129
14. 자기노출하기 ············································································ 129
제7장 비효율적 의사소통 · 131
1. 일시적으로 안심시키기 ······························································ 133
2. 과도하게 칭찬하기 ····································································· 134
3. 거부하기 ····················································································· 134
4. 비난하기 ····················································································· 135
5. 성급하게 동의하기 ····································································· 135
6. 충고하기 ····················································································· 136
7. 시험하기 ····················································································· 136
8. 도전하기 ····················································································· 137
9. 방어하기 ····················································································· 137
10. 설명을 요구하기 ······································································· 138
11. 상투적인 반응하기 ··································································· 138
12. 문자적인 반응하기 ··································································· 139
13. 부정하기 ··················································································· 139
14. 논쟁하기 ··················································································· 140
15. 주제 바꾸기 ·············································································· 140
16. 판단하기 ··················································································· 140
17. 폐쇄적 질문 ·············································································· 141
18. 지시적 대화 ············································································ 141
?? 의사소통 방해 요인(면담자, 대상자, 환경) ···························· 142
제8장 비폭력대화 · 147
1. 비폭력대화의 이해 ····································································· 149
2. 비폭력대화의 모델 ····································································· 152
3. 기린언어와 자칼언어 정리 ························································ 159
4. 비폭력대화의 연습 ····································································· 160
단원 4 의사소통 적용 163
제9장 대상자별 의사소통 · 165
1. 아동대상자와의 의사소통 ·························································· 167
2. 친구, 형제, 동료 그리고 이성과의 의사소통 ··························· 174
3. 부부간 의사소통 ········································································· 185
4. 노인과의 의사소통 ····································································· 191
제10장 건강전문직 수행 시 의사소통 · 199
1. 직장에서의 의사소통 ································································· 201
2. 보건의료현장 의사소통 ······························································ 207
3. 건강증진사업과 의사소통 ·························································· 216
??찾아보기 / 239
제1장 자기이해 · 13
1. 자아개념 ······················································································· 15
2. 자아상 ··························································································· 17
3. 자존감 ··························································································· 18
4. 자기차이 ······················································································· 18
5. 자아정체성 ··················································································· 19
6. 자기복잡성 ··················································································· 20
제2장 성격이해 · 27
1. MBTI ···························································································· 29
2. 에니어그램 ··················································································· 36
제3장 타인과의 관계 · 49
1. 자기개방 ······················································································· 54
2. 조하리 창 ····················································································· 55
3. 에릭 번의 교류분석 ····································································· 58
단원 2 의사소통 이론 69
제4장 자아성장과 통합 · 71
1. 생활자세(인생태도) ······································································ 73
2. 융의 그림자와 인간의 성장 ························································ 76
3. 비합리적인 신념 ·········································································· 77
제5장 의사소통의 이해 · 89
1. 의사소통의 개념 ·········································································· 91
2. 의사소통의 구성요소 ··································································· 92
3. 의사소통의 원리 ·········································································· 93
4. 의사소통의 경로 ·········································································· 94
5. 의사소통의 유형 ········································································· 100
6. 의사소통 방해 요인(메시지 내용과 발신자의 반응) ················ 108
단원 3 의사소통의 전략과 기술 113
제6장 효율적 의사소통 · 115
1. 경청 ···························································································· 117
2. 공감 ···························································································· 119
3. 반영 ···························································································· 121
4. 명료화 ························································································· 122
5. 바꾸어 말하기와 반복해서 말하기 ············································ 122
6. 침묵 ···························································································· 123
7. 수용 ···························································································· 123
8. 개방적 질문 ················································································ 124
9. 초점 맞추기 ················································································ 125
10. 직면 ·························································································· 125
11. 정보제공 ··················································································· 128
12. 요약하기 ··················································································· 128
13. 유머 ·························································································· 129
14. 자기노출하기 ············································································ 129
제7장 비효율적 의사소통 · 131
1. 일시적으로 안심시키기 ······························································ 133
2. 과도하게 칭찬하기 ····································································· 134
3. 거부하기 ····················································································· 134
4. 비난하기 ····················································································· 135
5. 성급하게 동의하기 ····································································· 135
6. 충고하기 ····················································································· 136
7. 시험하기 ····················································································· 136
8. 도전하기 ····················································································· 137
9. 방어하기 ····················································································· 137
10. 설명을 요구하기 ······································································· 138
11. 상투적인 반응하기 ··································································· 138
12. 문자적인 반응하기 ··································································· 139
13. 부정하기 ··················································································· 139
14. 논쟁하기 ··················································································· 140
15. 주제 바꾸기 ·············································································· 140
16. 판단하기 ··················································································· 140
17. 폐쇄적 질문 ·············································································· 141
18. 지시적 대화 ············································································ 141
?? 의사소통 방해 요인(면담자, 대상자, 환경) ···························· 142
제8장 비폭력대화 · 147
1. 비폭력대화의 이해 ····································································· 149
2. 비폭력대화의 모델 ····································································· 152
3. 기린언어와 자칼언어 정리 ························································ 159
4. 비폭력대화의 연습 ····································································· 160
단원 4 의사소통 적용 163
제9장 대상자별 의사소통 · 165
1. 아동대상자와의 의사소통 ·························································· 167
2. 친구, 형제, 동료 그리고 이성과의 의사소통 ··························· 174
3. 부부간 의사소통 ········································································· 185
4. 노인과의 의사소통 ····································································· 191
제10장 건강전문직 수행 시 의사소통 · 199
1. 직장에서의 의사소통 ································································· 201
2. 보건의료현장 의사소통 ······························································ 207
3. 건강증진사업과 의사소통 ·························································· 216
??찾아보기 / 239
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