건강한 의사소통 SET

단원 1 인간의 이해 9
제1장 자기이해 ㆍ 11
1. 자기개념 ··························································································· 13
2. 비합리적 신념 ···················································································· 20
3. 자기수용 ··························································································· 24
ㆍ 참고문헌 / 27

제2장 성격이해 ㆍ 29
1. MBTI ···························································································· 31
2. 에니어그램 ························································································ 37
ㆍ 참고문헌 / 47

제3장 인간관계 이해 ㆍ 49
1. 인간관계 유형 ···················································································· 51
2. 자기개방과 조하리창 ··········································································· 55
3. 인생각본 ···························································································· 60
4. 인간관계 훈련 ···················································································· 72
ㆍ 참고문헌 / 79
ㆍ 활동 / 81

단원 2 의사소통의 이해 85
제4장 의사소통의 원리 ㆍ 87
1. 의사소통의 개념과 분류 ······································································ 89
2. 의사소통의 구성과 모형 ······································································ 91
3. 의사소통의 감각경로 ········································································· 110
4. 의사소통 유형(사티어의 의사소통 유형) ·············································· 114
ㆍ 참고문헌 / 119
ㆍ 활동 / 121

단원 3 의사소통의 전략과 기법 123
제5장 의사소통기법 ㆍ 125
1. 효과적 의사소통 ··············································································· 127
2. 비효과적 의사소통 ············································································ 138
ㆍ 참고문헌 / 145

제6장 성숙한 의사소통 방식 ㆍ 147
1. 나전달법 ·························································································· 149
2. 비폭력대화 ······················································································· 152
ㆍ 참고문헌 / 163

제7장 메타커뮤니케이션 ㆍ 165
1. 메타커뮤니케이션의 개념 ··································································· 167
2. 성차이를 고려한 메타커뮤니케이션 ···················································· 171
ㆍ 참고문헌 / 175

제8장 의사소통에 부정적 영향을 주는 요인 ㆍ 177
1. 외부적 요인 ····················································································· 179
2. 내부적 요인 ····················································································· 180
ㆍ 참고문헌 / 185

단원 4 의사소통 적용의 실제 187
제9장 세대에 따른 의사소통 적용 ㆍ 189
1. 아동과의 의사소통 ············································································ 191
2. 청소년과의 의사소통 ········································································· 195
3. 성인대상 의사소통 ············································································ 199
4. 노인대상 의사소통 ············································································ 203
ㆍ 참고문헌 / 207

제10장 돌봄의 의사소통 ㆍ 209
1. 돌봄의 의사소통 유형 ········································································ 211
2. 대상자와의 의사소통 활동 ·································································· 214
3. 간호면담활동 단계 ············································································· 219
ㆍ 참고문헌 / 223

제11장 보건의료 현장에서의 의사소통 ㆍ 225
1. 보건의료인의 의사소통 ······································································ 227
2. 외과병동에서의 의사소통 ··································································· 231
3. 산모와의 의사소통 ············································································ 235
4. 정신병원에서의 의사소통 ··································································· 238
5. 호스피스 대상자와의 의사소통 ···························································· 241
6. 중환자실(ICU) 대상자와의 의사소통 ···················································· 248
7. 지역사회 거주 대상자와의 의사소통 ···················································· 251
8. 다문화 대상자와의 의사소통 ······························································ 254
9. 의료현장에서의 AI와의 의사소통 ························································ 258
ㆍ 참고문헌 /265

찾아보기 ㆍ 267
건강한 의사소통 - 소통저널 별책
활동 1 열기 7
1-1 자기 소개 ························································································· 9
1-2 조 구성과 규칙 정하기 ····································································· 10

활동 2 자기이해 11
2-1 자존감 검사 ···················································································· 12
2-2 비합리적 신념 ················································································· 13

활동 3 성격이해 15
3-1 MBTI (Myers-Briggs Type Indicator) ··········································· 16
3-2 에니어그램(Enneagram) ··································································· 18

활동 4 자기개방 21
4-1 조하리창 그리기 ············································································· 22

활동 5 인생각본 25
5-1 생활자세(OK gram) ········································································ 26
5-2 교류분석 ························································································ 28

활동 6 의사소통 유형 33
6-1 사티어의 의사소통 유형 ·································································· 34

활동 7 효과적 의사소통 35
7-1 공감하기(5단계) ············································································· 36
7-2 반영하기 ······················································································· 37

활동 8 중간 점검 39

활동 9 비효과적 의사소통 41
9-1 상대방의 감정을 무시하거나 왜곡하는 의사소통 ································· 42
9-2 부정적이고 공격적인 의사소통 ························································· 43
9-3 나의 비효과적 의사소통 사례 ·························································· 44

활동 10 성숙한 의사소통 45
10-1 나전달법 ····················································································· 46
10-2 비폭력대화 ·················································································· 47

활동 11 메타커뮤니케이션 49
11-1 오해가 반복될 때 ········································································ 50
11-2 남녀 차이로 인한 갈등 ································································· 51

활동 12 의사소통 적용 53
12-1 의사소통 적용 ············································································· 54

활동 13 의사소통 발표소감/사례 평가 55
13-1 역할극 시나리오 ·········································································· 56
13-2 조별 발표/평가 ············································································ 57
13-3 자기성찰 및 학기 소감 : 의사소통 교과에서 배운 점 ······················· 59

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