항공서비스영어
Regular price
$28.09
Sale price
Regular price
✈️
Estimated delivery date 예상 배송일
Standard Shipping
불러오는 중...
주문일로부터 8-12 영업일
Express Shipping
불러오는 중...
주문일로부터 6-8 영업일
This book is intended to prepare students for the airline industry. It is based on the real world communication standards for the airline service. This book can be used in a variety of ways, depending on the needs of the reader: It can be used as the primary classroom text in emphasizing airline service industry preparation. It can be used as a supplementary text in a general tourism english course. It can be used as a tool for individualized study by students
preparing for the airline service industry.
preparing for the airline service industry.
Couldn't load pickup availability
출판사 리뷰
출판사 리뷰
목차
목차
Section 1 Communicating with Passengers
1. Active listening
2. Questioning techniques
3. Positive body language
4. The delight of a name
5. Handling complaints
6. Recommendable Expressions
Section 2 Reservation
[Situation 1] Request a booking
[Situation 2] Traveling with children
[Situation 3] Request a special meal
[Situation 4] Transfer a call to the ticketing counter
[Situation 5] Calls for lost luggage
[Situation 6] Reconfirmation
[Situation 7] Assigned seat is released
[Situation 8] Calls for a fare quotation
[Situation 9] Calls for a change in booking
Section 3 Ticketing Counter
[Situation 1] Visiting the ticketing counter
[Situation 2] Ticket sales
[Situation 3] Selling Smile mileage program
[Situation 4] Transfer a call to the Smile airlines mileage program center
[Situation 5] Fares
[Situation 6] Change booking
[Situation 7] Lost ticket
[Situation 8] Ticket endorsement
Section 4 Airport Passenger Service
Unit 1 Check-in counter
Unit 2 Concierge and lounge
Unit 3 Boarding gate
Unit 4 Arrival service
Section 5 In-flight Service
Unit 1 In-flight announcement
Unit 2 In the cabin
Unit 3 In-flight service
1. Active listening
2. Questioning techniques
3. Positive body language
4. The delight of a name
5. Handling complaints
6. Recommendable Expressions
Section 2 Reservation
[Situation 1] Request a booking
[Situation 2] Traveling with children
[Situation 3] Request a special meal
[Situation 4] Transfer a call to the ticketing counter
[Situation 5] Calls for lost luggage
[Situation 6] Reconfirmation
[Situation 7] Assigned seat is released
[Situation 8] Calls for a fare quotation
[Situation 9] Calls for a change in booking
Section 3 Ticketing Counter
[Situation 1] Visiting the ticketing counter
[Situation 2] Ticket sales
[Situation 3] Selling Smile mileage program
[Situation 4] Transfer a call to the Smile airlines mileage program center
[Situation 5] Fares
[Situation 6] Change booking
[Situation 7] Lost ticket
[Situation 8] Ticket endorsement
Section 4 Airport Passenger Service
Unit 1 Check-in counter
Unit 2 Concierge and lounge
Unit 3 Boarding gate
Unit 4 Arrival service
Section 5 In-flight Service
Unit 1 In-flight announcement
Unit 2 In the cabin
Unit 3 In-flight service
저자
저자
조인환
Cho, Inhwan
세종대학교 호텔관광경영학과 및 동 관광대학원 겸임교수를 역임하였으며, 현재는 백석예술대학교 항공서비스학부 교수 겸 백석대학교 관광아카데미 교수로 재직 중이다. 미국 노스웨스트항공northwest airlines에서 Marketing Manager로 미국항공사연합u.s airline alliance에서 Marketing Director로 근무하였으며, 관심분야는 항공서비스마케팅, 항공사 전략적 제휴, 항공전자상거래 등이다.
세종대학교 호텔관광경영학과 및 동 관광대학원 겸임교수를 역임하였으며, 현재는 백석예술대학교 항공서비스학부 교수 겸 백석대학교 관광아카데미 교수로 재직 중이다. 미국 노스웨스트항공northwest airlines에서 Marketing Manager로 미국항공사연합u.s airline alliance에서 Marketing Director로 근무하였으며, 관심분야는 항공서비스마케팅, 항공사 전략적 제휴, 항공전자상거래 등이다.
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
